Terms & Conditions

1. Returns

You may return new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, but in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

2. Delivery time frames

Urban addressed parcels are expected to be delivered in 1-3 working days from leaving Enviro-cleanz. If you live in a rural area, delivery may take a few extra days, as a third-party  courier company may be used for rural deliveries.


3. Damaged goods

Please ensure you inspect all parcels upon receiving your delivery. Although it is not common, damage can occur in transit. Please advise us by email and take a photo and retain the goods for the courier to uplift as this is required for the courier claim process.


$8.00 Urban delivery 

$16.50 Rural delivery 

FREE shipping on orders over $150.00 


3. Money-back Guarantee

We offer a 100% money-back guarantee valid for 14 days from purchase date.

Please advise by email to us or before this date passes with a valid reason and also return in the original packing. Refund is for items only and does not include freight costs. If the goods are faulty we will of course replace your items at no cost to you.